Cancellation Policy

If you wish to cancel an order placed online on Brand Name – R. Kiran Masale™  Powered By – R. Kiran Industries™ please call our Customer Service team at +91 9801950097

Please note that orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, we are unable to cancel or redirect the order.

How do I cancel an order on Brand Name – R. Kiran Masale™  Powered By – R. Kiran Industries™ ?

Cancellation before the product is dispatched:

If the order is cancelled before the desired product is dispatched, the full amount will be refunded.

Cancellation after the product is dispatched:

If the product has been dispatched but has not yet been delivered, contact Customer Service and let them know.

If you have received the product, it will be eligible for a replacement only if it is defective or is other than the product ordered. See 7 Day Replacement Guarantee for more details.

 How do I return a purchased item? What is the process for returning a product to Brand Name – R. Kiran Masale™  Powered By – R. Kiran Industries™ ?

Please call our customer service at +91 9801950097 or email us at my24mart1@gmail.com  to initiate the return and further assist in the process. Our customer service representative will assist you in the process.

Contact our customer service officer to obtain a unique return number/ID along with the return form.

Please mention the return number on the package.

Please include the original material, certificate and any additional material sent with the shipment and ensure the packet is properly sealed.

Please return the shipment to our warehouse at the address given below.

 Brand Name – R. Kiran Masale™  Powered By – R. Kiran Industries™ Address:

Kh 247/S 288 Basuhari, Balua, Guthani, Siwan, Bihar – 841435

Mobile- +91 9801950097

If the product is received in damaged condition during transit, please contact our customer service at +91 9801950097 before sending the shipment back. Our customer service representative will guide you in preparing the return shipment. For damaged product returns, you will be reimbursed up to Rs 60 towards shipping cost, provided you include the courier receipt with the return shipment. The product received back will be subject to strict quality check.

How will I be refunded for my return?

Our QC team will inspect the return shipment after receiving it at our warehouse. After successful processing of the return, you will be refunded the purchase amount of the returned product(s). If you have paid online through credit card, debit card or net banking, the refunded amount will be credited back to your account. Otherwise, you will be sent a cheque from a Brand Name – R. Kiran Masale™  Powered By – R. Kiran Industries™ registered bank for the equivalent amount upon request.